TERMS & CONDITIONS
• Order and delivery
• Credit card information
• Returning delivered items
Purchase of products in ULOLA WEB SHOP is very simple: it is necessary to follow the required steps.
After selecting the desired item, it is necessary to submit personal data in order to be registered as a buyer/user. Then follows payment type selection, checking the order details, and payment verification.
Select the desired item. Clicking „Add to Basket“ automatically saves the item into your basket.
The basket offers an overview of all selected items, with price and quantity information. Quantity of the selected item can be modified by selecting the desired number in the „Quantity“ field. The basket can be emptied by clicking the „Delete“ button on the right side of each selected item. After you have finished selecting the desired items and have decided to purchase them, select „Buy“
at the bottom of the page to confirm purchase. Please submit your delivery address.
Clicking „Continue“ opens the payment page. ULOLA WEB SHOP accepts credit cards using T-Com Pay Way system or you can choose payment on delivery (the customer pays for the items with cash upon delivery).
The provider offers the following forms of payment:
FOLLOWING CREDIT CARD payments are available:
• American Express®
• Diners and Visa
On T-Com Pay Way security page choose your credit card to be used for payment (American Express, MasterCard, Maestro, Visa or Diners) and submit the required data. A confirmation will be sent to your e-mail address.
PAYMENT ON DELIVERY – the customer pays for the items with cash upon delivery
ORDER AND DELIVERY
Orders are received via internet at any time of day and night, i.e. 24 hours a day, seven days a week. All orders will be delivered within 96 hours or 4 working days.
The shipping cost is calculated automatically when you purchase the product. Shipping cost is 39,00 HRK (VAT included). Delivery price is the same for the whole territory of the Republic of Croatia, regardless of the weight, volume or address of the buyer. For order over 250,00 HRK, shipping is FREE.
Any submitted information shall be used exclusively for the intended purpose. Any personal information is completely confidential, and your privacy is guaranteed by encryption security software and server protection. Please be assured that we do not sell or disclose your personal information to any party.
CREDIT CARD INFORMATION
Ulola uses T-Com Pay Way system to process credit cards transactions. T-Com deals with privacy and security of your personal information in credit card authorization process. Privacy of the information in paysites is ensured by Secure Socket Layer (SSL) security protocol with 128-bit data enrcyption.
Exchange of sensitive information such as credit card numbers between T-Com Pay Way system for online payments and authorization centres of credit card companies is processed via private network with no internet access and is fully protected from unauthorized access in accordance with ISO 8583 protocol.
All prices in ULOLA WEB SHOP are in listed in HRK for final customers, VAT included.
RETURNING DELIVERED ITEMS
All products are fully examined before delivery and shall be delivered undamaged, in its proper condition. Your products, completely in original packaging, shall be carefully placed into our delivery packages in order not to get damaged on their way to you.
The buyer has the right to return the goods to the seller after delivery in the following cases:
• if s/he is delivered items that have not been ordered,
• if s/he is delivered items past the expiration date, and/or
• if s/he is delivered defective or visibly damaged goods.
The item must be returned in its original packaging, unused and undamaged (unless the damage is the cause for the return), along with the receipt delivered with selected items. Otherwise the return will NOT be approved.
When receiving a shipment you notice same damage, please inform the courier immediately about it and open the damaged package along with him.
Jure Kaštelana 19
10000 Zagreb 01/5619843